Returns & Refunds

30-day returns

If you change your mind, you can return any item within 30 days of delivery. Items should be unused, clean and in their original packaging, so we can offer them to someone else.

How to return

1. Email support@wovark.shop with your order number and the items you are returning. EU and UK customers can also use our online withdrawal form.
2. We reply within two working days with the return address and instructions.
3. Pack the items securely and send them within 14 days of telling us. We recommend a tracked service and keeping your proof of postage.

Refunds

• We refund within 14 days of receiving the items back, or of you showing proof that you have sent them, whichever is earlier.
• Refunds go to your original payment method, in the currency you paid. We do not charge a restocking fee.
• If you return a whole order within the 14-day withdrawal period, we also refund the standard shipping cost you paid.
• If you change your mind, the cost of sending items back is yours. We may reduce a refund if an item has been handled more than needed to check it, for example if it is used, marked or damaged.

Faulty, damaged or wrong items

If something arrives faulty, damaged or is not what you ordered, email support@wovark.shop with a photo. We will cover the return cost and offer a replacement or a full refund, including shipping. This does not affect your legal rights.

Your legal rights

• EU and UK customers: you have a statutory right to cancel (withdraw from) your purchase within 14 days of delivery without giving a reason. Our 30-day return window is in addition to this right. See Withdraw from contract.
• Legal guarantee: goods must be as described, of satisfactory quality and fit for purpose. In the EU you have a legal guarantee of conformity of at least two years from delivery; in the UK your rights under the Consumer Rights Act 2015 apply. Nothing in this policy limits those rights.

Cancelling before dispatch

If your order has not been dispatched, email us and we will cancel it and refund you in full, usually within 3 working days.