FAQ

They are desk objects and small accessories: characters to squeeze and display, helpers that hold phones, pens, cables and notes, charms for bags and keys, and zip pouches. They are designed for everyday enjoyment. We do not make health or wellbeing claims about them.

No piece is suitable for children under 3 years: they contain small parts and there is a choking hazard. Please read the safety information on each product page and keep pieces away from very young children and pets.

Each product page lists approximate sizes under “Size & build”. Measurements are taken at the widest points.

Spot clean with a slightly damp cloth and let air-dry. Do not machine wash, tumble dry or iron. Keep them out of strong direct sunlight and away from heat sources.

We photograph in daylight and keep colours as close as we can, but screens differ. If a colour is not what you expected, you can return it within 30 days.

You pay in the currency shown next to the price, which follows the country you ship to (for example EUR for Germany, DKK for Denmark, GBP for the United Kingdom, USD for the United States). You can change the shipping country from the globe button at the top of every page.

The payment methods available for your country are shown at checkout before you place your order. Payments are processed by our payment providers over an encrypted connection. We never see or store your full card number.

Your statement will show WOVARK.

Email support@wovark.shop as soon as possible. If the order has not been dispatched we can change or cancel it and refund you in full. After dispatch you can still return it: see Returns & Refunds.

No. The total at checkout is the item price plus the shipping cost for your country. We do not add payment surcharges. If your parcel crosses a customs border, the carrier may collect import VAT or duties on delivery: see Shipping.

United Kingdom, Ireland, Germany, Austria, Switzerland, Denmark, Sweden, Norway, Finland, France, Belgium, Luxembourg, the Netherlands, the United States and Canada.

We dispatch within 1–3 working days. Delivery times after dispatch are listed per country on our Shipping page. Every parcel is tracked.

Yes, within 30 days of delivery, unused and in its original packaging. EU and UK customers also have a statutory 14-day right to withdraw. See Returns & Refunds and Withdraw from contract.

Within 14 days of us receiving your return (or your proof of sending it back), to your original payment method. Your bank may take a few extra days to show it.