Terms & Conditions

These terms apply to every order placed on wovark.shop. By placing an order you agree to them. Please save or print a copy for your records.

1. Who we are

wovark.shop is operated by A FARLEY MENSWEAR LTD, trading as WOVARK, a private limited company registered in England and Wales under company number 08074767, with its registered office at Unit 4 Nursery Court, Kibworth Business Park, Kibworth, Leicestershire, LE8 0EX, United Kingdom. Contact: support@wovark.shop, +44 7513 632664. Full details are on our Legal Information page.

2. Who can buy

Our shop is for consumers aged 18 or over buying for personal use. We deliver to the countries listed on our Shipping page.

3. Products

We describe and photograph each product as accurately as we can. Sizes are approximate, and colours can look slightly different on different screens. Items shown with a product for context (such as phones, pens, glasses, mugs or sticky notes) are not included unless the product description says so. Sets contain the number of pieces stated in the product name.

4. Prices and currency

• Prices are shown in the currency of the country you ship to, with the currency code (for example EUR, DKK, GBP, USD), and that is the currency you pay in.
• Shipping costs are shown in your bag and at checkout before you pay. We do not add payment surcharges.
• If your parcel crosses a customs border, import VAT, duties or handling fees may be charged by the carrier or customs authority on delivery; these are not collected by us. See Shipping.
• If we make an obvious pricing error, we will contact you before dispatch and you can choose to go ahead at the correct price or cancel for a full refund.

5. How the contract is made

You place an order by pressing “Place order and pay” at checkout. We then send an order confirmation email; the contract between you and us is formed when we send it. The contract language is English; translated versions of these terms are provided for convenience. We store your order details and you can see them in your account (if you created one) and in your confirmation email. You can correct input errors at any point before you press the order button.

6. Payment

Payment is taken when you place your order. Payments are processed securely by our payment providers (for example Stripe or PayPal); the methods available to you are shown at checkout. We do not see or store your full card details. Your bank statement will show WOVARK.

7. Delivery

We dispatch within 1–3 working days and deliver to the address you give us. Estimated delivery times are on our Shipping page. If delivery is significantly delayed we will tell you, and you may cancel for a full refund if the item has not been dispatched. Risk passes to you when the goods are delivered.

8. Returns and your right to withdraw

You can return items within 30 days of delivery as described in our Returns & Refunds policy. Consumers in the EU and UK also have a statutory 14-day right of withdrawal, explained on our Withdraw from contract page.

9. Faulty goods and legal guarantee

We must supply goods that are as described, of satisfactory quality and fit for purpose. If goods are faulty you have legal rights, including repair, replacement, price reduction or refund, under the consumer law of your country (for example the EU legal guarantee of conformity of at least two years, or the UK Consumer Rights Act 2015). Contact support@wovark.shop and we will help.

10. Safe use

Please read the safety information on each product page and on the packaging. Our products are not suitable for children under 3 years, contain small parts and are not food. Clips, rings and carabiners are for light accessories only and are not load-bearing.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer. We are not liable for business losses, as our products are for personal use.

12. Intellectual property

The WOVARK name, characters, product designs, photographs and website content belong to us. Please do not copy them for commercial use without our written permission.

13. Events outside our control

We are not responsible for delays caused by events outside our reasonable control. If such an event affects your order, we will contact you and you may cancel for a refund of anything you have paid for goods not received.

14. Complaints and disputes

If you have a complaint, please contact support@wovark.shop first. We aim to resolve complaints within 14 days. We are not obliged and do not currently agree to take part in dispute resolution proceedings before a consumer arbitration board.

15. Law and jurisdiction

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere, you keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of that country.

16. Changes

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.