Shipping

Rates and delivery times

We ship to the 15 countries below. Shipping is a flat rate per order in your currency and is shown in your bag and at checkout before you pay.

We do not add any other fees. Rates apply per order, whatever the number of items.

Processing

• Orders are packed and dispatched within 1–3 working days (Monday to Friday, excluding UK bank holidays).
• When your parcel leaves us, we email you a tracking link.
• Delivery times above start from dispatch. They are estimates from our carriers and are not guaranteed; busy periods and customs checks can add a few days.

Customs, import VAT and duties

If your parcel crosses a customs border on its way to you, the carrier or customs authority in your country may charge import VAT, duties or a handling fee on delivery. These charges are set by your country, are not collected by us and are the recipient’s responsibility. If you refuse to pay them, the parcel may be returned to us; we will refund the item price once it is back, minus the original shipping cost and any return charges we are billed.

Address and delivery problems

• Please check your address at checkout. If you spot a mistake, email support@wovark.shop straight away; we can change it before dispatch.
• If tracking has not moved for 7 working days, or your parcel shows as delivered but you cannot find it, contact us. We will investigate with the carrier and, if the parcel is lost, send a replacement or a full refund.
• If your order arrives damaged, email a photo within 14 days of delivery and we will replace or refund the damaged items at no cost to you.

Risk

The goods are at our risk until they are delivered to you or to a person you have named.